Privacy policy

PRIVACY STATEMENT

Last update: 11-11-2020

Technical Trading Company J. De Wild BV (hereinafter referred to as De Wild BV) cares deeply about your privacy. We only process data that is necessary for (improving) our services and handle the information we have collected about you and your use of our services with care.

De Wild BV always complies with applicable laws and regulations, including the General Data Protection Regulation.

This means, among other things, that we:

- Clearly state the purposes for which we process personal data (through this Privacy Statement).
- Limit our collection of personal data to only the data necessary for those purposes.
- Ask for your consent to process your personal data in cases where your consent is required.
- Implement appropriate security measures to protect your personal data and require the same from parties processing personal data on our behalf.
- Respect your right to access, correct, or delete your personal data upon request.

De Wild BV reserves the right to amend this Privacy Statement if changes in our policies, operations, the law, or jurisprudence necessitate it. Therefore, it is advisable to consult this statement regularly. You will always find the most recent version on this page.

If you have any questions about our Privacy Statement, you can contact us using the details below:

1. Company Information

Company name: Technical Trading Company J. De Wild BV
Website: www.de-wild.nl
Phone number: +31(0)165532992
Email address: info@de-wild.nl
Chamber of Commerce registration number Breda: 20038295
VAT number: NL004349209B01

2. What personal data do we process?

When you place an order with us, sign up for or use one of our services, or request a quote/advice, we may ask you to provide contact information. Sometimes, we may request other (personal) data relevant to the specific situation. This enables us to process your questions or requests. You have control over the personal data we process. However, if you choose not to provide certain personal data necessary to deliver a product or service, we may not be able to provide that product or service.

We do not collect or use information for purposes other than those described in this privacy statement unless we have obtained your prior consent. Below is an overview of the personal data we process:

- Name and address details (NAW gegevens)
- Phone number
- Email address
- Bank details
- IP address for functional cookies
- VAT number
- User account information: account number, usernames, and passwords

To serve you better, we also keep track of which products or services you obtain from us and what interests you. This may lead to us contacting you via our newsletter or in another manner with promotions or information about our products and services. If you do not wish to receive this information anymore, you can unsubscribe (support@de-wild.com). We will then remove your data from our mailing list.

Questions asked to our employees or complaints submitted may also be recorded in our systems so we can better assist you in future interactions.

3. What do we use your personal data for?

We use your personal data to maintain our business relationship with you. This includes:

- Communication (e.g., customer support, providing information, offering quotes).
- Processing your orders and arranging delivery to the correct/provided address.
- Invoicing and processing payments.
- Handling warranty requests.
- Compliance with legal obligations.
- Marketing.
- Improving our products and services.
- Keeping visitor statistics (Google Analytics) of our website.

It's also possible that we use your data to check your creditworthiness with credit reference agencies.

When you contact us, phone calls may be recorded and reviewed for quality improvement or to enhance our relationship.

4. How long do we retain your personal data?

We retain personal data for as long as you are a customer of ours or continue to show interest in De Wild BV's services. We do not keep personal data longer than legally allowed and necessary for the purposes for which we collected the data and for the performance of our services. The retention period depends on the nature of the data, the purposes for which it is processed, and any legal (administrative) obligations. The retention period may therefore vary for each (category of) data.

5. Sharing of data

When necessary, information is shared internally. Our employees respect the confidentiality of your data.

We only provide your personal data to third parties when necessary to fulfill an agreement with you (e.g., to transport companies for goods delivery) or to comply with a legal obligation.

Your personal data is not transferred to third parties outside the EU.

6. Your rights regarding your personal data

You can always ask us which data we process about you. You also have the right to:

- Rectify incorrect personal data.
- Restrict (or object to) our processing of your personal data for direct marketing.
- Delete (certain) data.
- Have your data transferred to another party.
- Withdraw any consent you may have given for the use of your personal data for a specific purpose.

You can do this by sending us an email with your request (support@de-wild.com).

7. Security/Safe Shopping

De Wild BV places a high value on a secure (shopping) environment. We have implemented appropriate technical and organizational measures to protect your personal data from unlawful processing. For example, we have taken the following measures:

- All individuals who can access your data on behalf of De Wild BV are obliged to maintain confidentiality.
- We have a username and password policy on all our systems.
- We create backups of personal data to be able to restore it in the event of physical or technical incidents.
- Our employees are informed about the importance of protecting personal data.
- We use secure connections (Secure Sockets Layer or SSL) to shield all information between you and our website when entering personal data.

8. Cookies

We use functional cookies that are necessary for a website to function. They ensure the products you place in your shopping cart are saved. They also allow you to stay logged in. Additionally, we use analytical cookies to gain insights into website usage with the aim of improving the user experience.

9. Complaints

If you have a complaint about the processing of your personal data, we ask that you contact us directly. If we cannot resolve the issue together, we find this naturally unfortunate. You always have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), which is the supervisory authority for privacy protection.