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Return Policy

1. In the case of the purchase of products, the consumer has the option to dissolve the agreement without giving any reason for a period of 14 days. This reflection period starts on the day after receipt of the product by the consumer or a previously designated and notified representative of the seller.

2. During the reflection period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all supplied accessories and - if reasonably possible - in the original condition and packaging to the seller, in accordance with the reasonable and clear instructions provided by the seller.

3. When the consumer wishes to make use of his right of withdrawal, he is obliged to make this known to the seller within 14 days after receiving the product. The consumer must make this known by means of the model withdrawal form. After the consumer has made it known that he wishes to make use of his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned in a timely manner, for example by means of proof of dispatch.

4. If the customer has not made it known that he wishes to make use of his right of withdrawal after the expiry of the periods referred to in paragraphs 1 and 3, the sale is a fact.


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